SHIPPING AND HANDLING

IMPORTANT SHIPPING DELAY UPDATES:

Due to Australia Post shipping delays, we can not guarantee the exact time frame. We suggest you to purchase EXPRESS or order your candles in a couple of weeks earlier if you need it before a certain date. Unfortunately this is out of our control and we cannot be held responsible for the service, delays or delivery by the postal service. For more info, please read more here:

https://auspost.com.au/service-updates/domestic-delivery-times

https://auspost.com.au/service-updates/current-covid-19-impacts

 

HANDLING:

For our customised candles - it may take up to 2 business days for your order to be sent out unless you have paid for Express shipping which will be priority for next business day delivery. 

If there's any further delays, we will contact you ASAP.

SHIPPING:

FREE Standard Shipping on AU orders | 2 - 8 business days

FREE Shipping on orders over $150 AUD international | 10-20 business days

Australia Post Express Shipping: $9.99 2 | 1 - 3 business days

Tracking numbers are available with all orders.

All international packages may be subjected to customs duties and taxes, All Taxes and customs are not included in the cost of the order or shipping charge and you are held responsible by this. Please check your local customs website for more information. 

HYPER FLAMES is not responsible for lost or stolen packages if delivery is confirmed.

If your package is not signed for upon delivery it will be taken to your local post office for collection. 

If you have failed to collect your parcel at the post office and it gets redirected back to us, we will contact you for re-delivery but we do not offer free shipping back to the customer. 

Please note, HYPER FLAMES is not responsible for any delays caused by Australia Post, especially during high volume seasons. 

Due to COVID-19, we are experiencing delays to the usual delivery times. For more information, please refer to your tracking emails from Australia Post or visit the Australia Post website link here to check your country. 

If you have any further questions on shipping, please feel free to email us hello@hyperflames.com and we’ll be happy to assist.

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