For our customised candles - it may take up to 2 business days for your order to be sent out unless you have paid for Express shipping which will be priority for next business day delivery.
If there's any further delays, we will contact you ASAP.
FREE Standard Shipping on orders over $45 AUD for AU 2-5 days
FREE Shipping on orders over $150 AUD international 10-20 days
Australia Post Standard Shipping: $4.99 2-5 day
Australia Post Express Shipping: $9.99 1–3 business days
Tracking numbers are available with all orders.
All international packages may be subjected to customs duties and taxes, All Taxes and customs are not included in the cost of the order or shipping charge and you are held responsible by this. Please check your local customs website for more information.
HYPER FLAMES is not responsible for lost or stolen packages if delivery is confirmed.
If your package is not signed for upon delivery it will be taken to your local post office for collection.
If you have failed to collect your parcel at the post office and it gets redirected back to us, we will contact you for re-delivery but we do not offer free shipping back to the customer. We can also issue you a refund but will minus the original shipping from the order.
Please note, HYPER FLAMES is not responsible for any delays caused by Australia Post, especially during high volume seasons.
Due to COVID-19, we are experiencing delays to the usual delivery times. For more information, please refer to your tracking emails from Australia Post or visit the Australia Post website link here to check your country.
If you have any further questions on shipping, please feel free to email us firstname.lastname@example.org and we’ll be happy to assist.