SHIPPING AND HANDLING
IMPORTANT SHIPPING DELAY UPDATES:
Due to Australia Post shipping delays, we can not guarantee the exact time frame. We suggest you to purchase EXPRESS or order your candles in a couple of weeks earlier if you need it before a certain date. Unfortunately this is out of our control and we cannot be held responsible for the service, delays or delivery by the postal service. For more info, please read more here:
https://auspost.com.au/service-updates/domestic-delivery-times
https://auspost.com.au/service-updates/current-covid-19-impacts
HANDLING:
DURING PEAK CHRISTMAS SEASON
Personalised Candles - made to order please allow up to 5 business days | 2 business day for EXPRESS
Personalised Glass Cups - made to order please allow up to 5 business days | 2 business day for EXPRESS
If there's any further delays, we will contact you ASAP.
SHIPPING:
AUSTRALIA
Standard Shipping under $50: $7.99 | 3 - 6 business days
FREE Standard Shipping on orders over $50 | 3 - 6 business days
Express Shipping: $14.99 | 1 - 4 business days
NEW ZEALAND
Standard Shipping $18.00 AUD | 10 - 15 business days
FREE Shipping on orders over $150 AUD | 10 - 15 business days
UNITED STATES
Standard Shipping $25.00 AUD | 15 - 20 business days
FREE Shipping on orders over $200 AUD | 15 - 20 business days
REST OF THE WORLD
Standard Shipping $35.00 AUD | 15 - 20 business days
FREE Shipping on orders over $300 AUD | 15 - 20 business days
Tracking numbers are available with all orders.
All international packages may be subjected to customs duties and taxes, All Taxes and customs are not included in the cost of the order or shipping charge and you are held responsible by this. Please check your local customs website for more information.
HYPER FLAMES is not responsible for lost or stolen packages if delivery is confirmed.
Most parcels are authority to leave depending on the courier if they have access to your premises and safe to leave in a safe spot. If not, your parcel will be taken to your local post office for collection.
If you have failed to collect your parcel at the post office and it gets redirected back to us, we will contact you for re-delivery but we do not offer free shipping back to the customer. Customer must pay for the shipping return cost.
Please note, HYPER FLAMES is not responsible for any delays caused by Australia Post, especially during high volume seasons.
If you have any further questions on shipping, please feel free to email us hello@hyperflames.com and we’ll be happy to assist.