FAQ's

Hand poured with love based in Sydney, Australia. 

We use an amazing plant based coco soy wax. We love this wax as it achieves an outstanding hot and cold scent throw and performs consistently in adverse conditions. An even wall-to-wall burn pool & a beautiful, creamy soy finish which remains firm. 

We use wooden wicks.

Which follow a safe and sustainable forestry practices. Purchase from mills that have the FSC certification. The finished product is all natural and treated with a clean, patented burning agent. 

If you’re wondering why your wooden wick is having trouble staying lit. It could be because you’re not taking care of it right. Remember to trim it regularly and letting it form a full melt pool with each burn. 

Keep trying to lit up the wick as it needs time to draw the wax up as a fuel source - it will be lit eventually! 

Please refer to candle care card instructions.

If you have changed your mind after inputing your custom order through. Please try and contact us ASAP as your label could have already been made and on the candle, or shipped out. 

We will try our best to change it for you. If it's too late, unfortunately you would have to make a new order through. 

Please try and select it properly and go over your custom order to avoid this. 

Every order will have care candle cards for you to keep and look back on. 

 🕯 - Upon first use. Allow enough time for the wax to melt completely to the jar to prevent from 'tunnelling'

✂️ - Trim the wick to 1/4" tall before you relight your candle to keep the wax clean and burning nicely. 

🕐 - Avoid burning your candle for more than 3-4 hours at a time.

🚶🏽‍♀️- Never leave a burning candle unattended. Be sure to extinguish the candle before leaving the room.

👶🏾 - Never leave a burning candle unattended. Be sure to extinguish the candle before leaving the room.

🔥 - Place candle on a stable, heat resistant surface away from flammable objects before lighting. 

Yes, we do! We have done past events before and we really enjoy making candles for special occasions.

Please refer to our event candle page here to find out more information. 

For our custom labels, we don't as it is personalised and original to us.

For our signature Hyper Flames heart logo, we do! 

For more information, please contact us at hello@hyperflames.com 

If you have any concerns or questions please contact us at hello@hyperflames.com and we will try our best and get back to you ASAP! 🤗

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