We will only accept the return for a refund or store credit;
- if the item has been broken during transit.
- if received an incorrect item.
You must let us know within 2 days once you have received the candle by sending us an email with photos attached as proof.
HOW TO ORGANISE A RETURN:
- Please email firstname.lastname@example.org with your name, order number and reason for return with photo proof attached.
- HYPER FLAMES cannot be held liable for the loss of parcel being returned. We recommend using a registered post service to return goods, and keeping the tracking details.